Anisha Grange in Billericay, Essex, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 22 & 23 January & 5 February 2020.
The caring, safe and effective categories received a score of Good.
Anisha Grange is a nursing home registered to provide accommodation, nursing and personal care for up to 74 older people, some who may have care and support needs associated with dementia.
An excellent feature of the service was the effort staff went to, ensuring people were given choice and control of how their care and support was provided. During the inspection, the CQC overheard one of the management team asking a person if they would be happy to help interview a potential new member of staff later that afternoon. The person replied, "Oh yes, thank you, I like doing that." They later spoke with this person who they valued the opportunity to speak with interviewees, saying, "We're the ones that know how we want to be cared for, so I think it's a great idea."
There was an extremely positive culture at Anisha Grange where people were placed at the heart of the service. A health professional commended the approach of the staff team ensuring people received person centred care and support. They said, "Such an approach takes hard work dedication and effort on the part of the care team and it is apparent that they are committed to meeting the needs of the residents as individuals the best way they can."