Another Grace of Horley Park in Horley, Surrey, a residential care home providing nursing care and accommodation for people with various health conditions, including dementia, mobility issues, diabetes and autism has been rated outstanding for being effective and responsive following an inspection by the Care Quality Commission (CQC), 7 May 2019.
The safe, effective and well-led elements of the report scored Good.
The CQC report highlighted that people's weights were recorded regularly and analysed. By using innovative and creative methods, nobody at the service had experienced any weight loss that would cause concern, with many people maintaining or increasing their weight in a healthy way.
There was a varied menu that was developed by the chef and people living at the service. Everyone was consulted about what appeared on the menu, and any choices agreed on could be changed if people wished.
Furthermore, people also select what vegetable choices appeared on the menu and the chef ensured that these were alternated, so people did not get the same vegetables on two consecutive days.
Residents were overwhelmingly complimentary about the meals served and the dining experience. One person said, "The cook is the best and she makes really good food. The cake in the afternoon is nice".
A further person added, "I look forward to lunch".
In respect to the dining experience, people were supported to eat in very tasteful dining areas. Tables were set professionally, with both alcoholic and non-alcoholic drinks available. People enjoyed the meal and environment.
A resident said, "I sit with friends eating lovely food."
One person living with dementia wished to keep busy within the service so a desk with stationary was made available for them in the reception area. They had responsibility for greeting visitors and carried out some administrative tasks. The person took a great deal of pride with being involved in the day to day running of the service.
Other people had responsibility for running a mobile library at the service and a further person managed a sweet trolley that sold snacks and other items. This gave people a sense of social responsibility and meaningful occupation, as well as created friendships between them and other people living at the service.
The service also had a beauty salon and a cinema room that people could access. Films were played daily and listed around the service for people to see what was on. Popcorn and drinks were available in the cinema.