Ashfields Care Home in Heanor, Derbyshire, was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), on 20 January 2020.
The safe, effective and well-led categories received a score of Good.
Ashfields Care Home provides personal and nursing care to people aged 65, with a residential and dementia unit.
The staff were visibly focused on people receiving person centred care. People from different cultures were supported with their preferred language and cultural foods. The home added a translation application to the hand-held devices so staff could use this to give choices and the person could exchange information or wishes.
Without exception people described being treated in an extraordinarily caring way. One person said, "I'm happy with the staff and my treatment. We have a good laugh" and, "The home does marvellous work." Staff recognised people as individuals and all interactions we observed were on a personal level. On relative said, "This home has exceeded my expectations."
Stimulating social and recreational activities enhanced peoples physical and emotional well being. One person said to CQC inspectors, "There's all sorts of activities. I get a weekly sheet of what's on. If I don't want to then I don't join in. They bring singers in and the local school. I have massages and get my nails painted."
Another person said, "I've been on trips to Matlock, the local chip shop and to Brinsley lodge. You get a weekly programme of activities"