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Avondale Mental Healthcare Centre, Prescot

Avondale Mental Healthcare Centre in Prescot, Merseyside a residential home providing personal and nursing care to adults where their primary needs are associated with their mental health, was rated outstanding for being effective, caring and well-led following an inspection by the Care Quality Commission (CQC), 12 & 16 September 2019.

The safe and responsive categories were rated Good.

The CQC report highlighted that people had developed daily living skills following 'functional' assessments completed by the services' occupational therapist. Individual goals were set, and intense support and encouragement given which had resulted in positive outcomes. One resident said, "My life has got better since moving here. They have helped me to be more independent and have more confidence in myself."

The care and support staff provided had resulted in people having a happier, healthier and more productive relationship with those close to them. For example, consistent support and improvements in one person's physical and mental health meant they were no longer reliant on their father's support, and consequently a stronger relationship has now been developed between them.

Professionals spoke highly of the management and staff and described their approach to people's care as "outstanding". Comments included, "They have a unique insight into people's care needs. They give people a quality of life. Staff have turned people's lives around. This would be my first port-of-call" and "This service is excellent, they have improved people's lives. They are the best organised in terms of medical care."

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