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Belmont View Care Home, Hertford

Belmont View, Hertford has been awarded outstanding by the Care Quality Commission.

Belmont View provides residential care for older people some of who are living with dementia.

The CQC awarded Belmont View outstanding in three out of five categories; caring, responsive and well-led and good for safe and effective following the inspection, 14 February 2019.

Inspectors highlighted that people were truly respected and valued as individual. Residnets told them that staff were caring and kind.

One person said, "The carers are wonderful, really wonderful. They are at my beck and call."

A second person said, "It's like being with my friends, some of the staff I consider to be like my extended family, they are that caring."

Residents at the Belmontare encouraged to be part of a wider community to support people's social needs. Belmont View worked with local schools to develop a 'Making Connections' scheme with their students and people living at the home. People and pupils joined in activities together, such as arts and crafts, games and sing-a-longs as well as getting to know each other. These relationships continue and the project is planning to go from strength to strength, to continue to bring people together that may otherwise be divided by age.

The philosophy of care at the service included treating all people in a dignified manner and as an individual. A strong focus was on all people's wellbeing and supporting them to develop resilience. This approach was visible at all levels in the home and included staff. Meetings took place to ensure that they were meeting their aims.

One staff member commented, "We have 'Rhythm of life'. These are outcomes around relations, choice, engagement, individuality and caring. We need to make sure these five outcomes are delivered to people every day, but also that we have these from managers. This is our ethos both as a home and as a company. I honestly feel like as staff and residents we get the same attention and respect from Quantum Care."

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