Bradbury House in Crook, County Durham, a residential care home providing personal and nursing care to younger adults with physical support requirements was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 5 December 2019.
It achieved the score of Good for the safe, effective and responsive categories.
The CQC report highlighted that the ethos of the organisation promoted an exceptionally strong person-centred culture where people were empowered and were at the heart of the service. A relative commented, "The moment you step foot into Bradbury House, you get an overwhelmingly warm and homely feel" and "The caring is absolutely amazing."
Staff demonstrated these values through their passion to empower people to live ordinary lives, be part of the community and strive to reach their full potential. For example, supporting a person to do a Zip Wire challenge.
One of the resident’s hadn't gone out for eight years due to a lack of confidence. Due to the highly passionate and consistent staff support, this person has since gained the confidence to attend social events including a concert.
Residents and staff's equality, diversity and human rights were respected. Lesbian, Gay, Bisexual, Transsexual [LGBTQI] information was available. The service advertised the organisation's Pride Network that promoted people's rights to acceptance and inclusion.