Bramley Court in Bottisham, Cambridgeshire a residential home for adults over 65, some living with dementia, was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), 17 October 2019.
The safe, effective and well-led categories were rated Good.
The CQC report highlighted that staff at Bramley Court displayed an obvious person-centred culture towards people; they explored how people had lived their lives and what they could do make people feel comfortable and secure. They were proud of their efforts to provide the best possible care.
Staff were relaxed around people; there was a lot of individual moments, from joking, singing and dancing to consoling people when they were upset. A resident described to CQC inspectors how staff would, "Bend over backwards" to support them and their family member. When the person moved from another floor, staff from the previous floor had continued to visit the person and spend time with them.
Staff were continually looking for new ways to make people's lives interesting and enjoyable. They took a key role in encouraging and supporting the local community and local school children visited the home regularly.
An outside garden area with mini golf, an orchard, a shop, cafe and gardening shed had been developed and this was used frequently in the warmer months.
Residents living on the ground floor had small patio areas outside their rooms, which they added their favourite plants to. People without access to individual planting areas had raised beds that were planted with sensory shrubs.
Church services were well attended and a volunteer for this said, "It's always a pleasure to come for a service here."