Brandon Park Residential and Nursing Home in Brandon, Suffolk has been rated outstanding by the Care Quality Commission (CQC).
Inspectors visited 1 October 2018 and rated the home as outstanding in two areas, the responsive and well-led aspects of the report, and good for the safe, effective and caring elements.
Brandon Park Residential and Nursing Home is a residential care home with nursing that provides accommodation and personal care for up to 55 older people, some of whom are living with dementia.
The CQC report highlighted that residents told them that staff were outstandingly responsive to their needs and preferences and that their care was inclusive and driven by them. One person told inspectors how their care was delivered exactly to their preferences and said, "The staff really understand that it is important to me to not be a burden and to keep doing the things I can do so they respect me and let me do what I want to do and then help me if I need it." The same person also said, "I can do exactly what I want here so if I can't be at home then it is okay to be here."
CQC inspectors found a particularly strong emphasis on continuous improvement at the home. The views of people using the service were at the core of quality monitoring and assurance arrangements. A 'You Said, We Did' system of seeking and acting on people and their relatives’ feedback was in place. Because of people's feedback, several changes had been identified and implemented.
A survey undertaken in early 2018 had resulted in feedback from people that there was insufficient choice and fresh fruit and vegetables. The registered manager said, "I had concerns about the catering, so we asked for people's feedback. They told us their dinner plates were cold, so we put more hot trolleys in. We used to take hot food and desserts on trays, but the food went cold. We now ask at the time and deliver fresh."
They also emphasised that as a result of feedback from people and their relatives, they had introduced 'grazing stations' where people could stop and snack throughout the day. This had been a success and the staff had seen increased weights for those people at risk of losing weight.