Brooke House in Newcastle Upon Tyne, Tyne & Wear, a residential home for adults with personal care and nursing needs was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 21, 29 August & 28 November 2019.
It achieved the score of good for the safe, effective and responsive categories.
The CQC report highlighted that a culture of providing person-centred care to people was embedded within the service. Individualised assessments were in place and the provider reacted to ensure people's changing needs were met.
There were numerous examples where the provider had authorised additional funding to ensure people's needs were met. For one resident the provider paid the additional costs of 1-1 staffing due to an increase in the number of falls they had experienced. An excellent outcome was achieved and the resident able to lead their life in their preferred manner.
Staff had completed end of life care training and treated people with empathy and compassion during their interactions. Facilities were available for any relative wishing to remain at the home overnight with people during their end of life care.
End of life care plans were in place for all people using the service that consisted of information and people's preferred priorities for their care. Any cultural needs of the person were respected, and religious needs were met.
Staff ensured people without relatives were not left alone during their end of life care.
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