Burcot Grange in Bromsgrove, Worcestershire, a residential care home for older people, some living with dementia has been rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC).
The safe, effective and responsive elements of the report received the score of Good.
The inspection took place on the 20 & 21 August 2019.
The CQC report highlighted that during their visit, two birthdays were celebrated. The chef baked each person their own cake and everyone sung 'Happy Birthday.’ One visiting relative said, 'Most places you would have one cake, but here, they were both treated with a cake. It's so lovely."
Activities, engagement and personalising care were key strengths of the Burcot team. Some people achieved lifelong ambitions because staff used creative ways to make people's dreams and aspirations come true.
One of the resident’s loved horses, so staff organised a horse ride through a local charity which the person really enjoyed. Another person loved cricket, so staff took them to a local cricket club to watch a match and they continue to visit other cricket clubs.
Since the last inspection, the provider had been awarded 'Top 20 care home group award for 2019 from a national care review website. Comments reviewed consistently reported excellent care provided by a knowledgeable, caring and well-run staff team and an overall score of 9.7/10.