Burlington Court in Northampton, a residential care home for people who require nursing or personal care has been rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC).
The safe, effective and well-led elements of the report received the score of Good.
The inspection took place on the 16 & 17 October 2019.
The CQC report highlighted that staff were committed to building up meaningful relationships with people. Staff were dedicated to the provision of exceptional care and support. Each person had a named keyworker that was chosen by the resident. Skills and personality were considered, to ensure people were matched with the most appropriate person for them. For example, one person wanted a keyworker who loved Elvis as much as they did.
One person was supported to attend cultural clubs and social evenings of their choice four times a week, two of which were evening clubs from 6pm until 10pm. This allowed the person to spend time with people from the same culture and supported their identity.
While another person was supported to visit a place, they used to live and work. Staff transported the person using only roads that were available at the time they lived there, to encourage memories. Staff took photos and visited places important to the person such as, the church, the local pub and the community hall. Staff arranged for them to meet up with old friends and they now remain in contact with each other.
A 'Forget me not' group had been set up to support relatives and friends of people living at the service who have dementia. The group offers training and support around areas of end of life care, processes regarding power of attorney or other legal concerns. It also supports families to get to know each other share experiences.