Castle House Nursing Home Limited in Somerton, Somerset, a residential home providing personal and nursing care for older people and those living with dementia was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 23 &24 September 2019.
It achieved the score of good for the safe, effective and responsive categories.
The CQC report highlighted that staff used a variety of tools to communicate with people according to their needs, which included innovative technologies.
One person had a device that they spoke to which then rang the nurse's phone to alert them when they needed help. Another person was anxious about their family going abroad so staff arranged for them to be able to use a tablet to contact them. While a third person had an app installed onto a tablet that converted voice to text. Staff mounted the tablet on the wall, so they could see it.
Regular reviews of people's care plans were carried out. Records showed how people, or their relatives were involved, and changes were made when required. One person told said, "The staff listen to what I want, they don't just do things to make their life easier."
A relative told CQC inspectors, "I feel I'm also part of the team."
Residents were empowered to voice their opinions and be heard. As well as annual satisfaction survey the provider held, monthly "freedom to speak", meetings with people, regular resident meetings, and relative meetings, which meant people were at the heart of the running, planning and development of the home.
The high levels of constructive engagement at Castle House Nursing Home was inclusive. The provider welcomed constructive challenge from people and their families.
Staff said, "We want to get better so its vital people tell us if things are not right."