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Chelsea Court Place on the Kings Road

Chelsea Court Place on the Kings Road in London, was rated outstanding for being effective, caring, responsive, and well-led following an inspection by the Care Quality Commission (CQC), on 25 & 27 February 2020.

The safe category was awarded the score of Good.

Chelsea Court Place provides accommodation with personal and nursing care for up to 15 people, including those with dementia.

The home was exceptionally proactive in supporting people to be in the best possible health because many people came to live there without a formal diagnosis and sometimes having not engaged with their own GP for some time, the home had arranged for the GP and psychiatrist to routinely visit people when they first moved in. This initial review by the doctors and other professionals such as the physiotherapist and optician often had an immediate, incredibly significant impact on people's health and wellbeing.

For example, the initial review of people's medicines had identified a person who was being over-medicated as a form of restraint. For others, a formal diagnosis of dementia meant they were able to access appropriate treatment for the first time.

CQC inspectors received universally outstanding feedback about the home from people who lived there, relatives and professionals. Comments included, "I wish all elderly people could enjoy this level of care" and "It sets a real benchmark in terms of what other homes should be aspiring to." Staff boasted, "We are the best in the country."

The provider had committed an exceptional level of resources to the home's lifestyle and activities. There were two dedicated activities staff and an artist-in-residence and a personal trainer visited most days to do group and individual exercise sessions. There were regular musical performances and other entertainments such as visits from children's choirs and pets.

The activities and entertainments had been tailored to match people's interests. There had recently been visits from opera singers, and from a ballet dancer.

The home had an exceptionally well-embedded culture of person-centred care which empowered the people who lived there. Every member of staff was deeply committed to the ethos of providing the best care. Staff said, "Onwards and upwards is always in our minds." A relative commented, "The staff always go above and beyond. I am constantly in awe of everything they do."

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