Clayburn Lodge, situated in Basildon, Essex and operated by Excellence Care Ltd, specializes in providing care for up to six individuals with complex and enduring mental health needs. An in-depth unannounced inspection on 11th September 2018 showcased a care service deeply committed to its residents, prioritizing individual needs and recovery.
Care Quality Commission (CQC) has given Clayburn Lodge 'Outstanding' ratings in responsiveness and leadership, and 'Good' ratings in safety, effectiveness, and caring. These ratings underscore the service's exceptional ability to respond to individual needs and its effective leadership.
The service is known for its responsive and personalized care that enables residents to lead fulfilling lives. Its approach is highly person-centered, holistic, and focused on recovery, ensuring residents' needs are thoroughly met. Staff dedication to improving residents' lives and achieving their goals has a significant positive impact on their well-being and recovery.
Preventing social isolation is a key focus at Clayburn Lodge, with an emphasis on meaningful activities and hobbies. The staff supports residents in maintaining and rebuilding relationships with friends and family and creates an inclusive, empowering environment. This approach enables residents to actively engage in community activities, promoting their recovery.
Safety and health management are paramount at Clayburn Lodge. With robust systems for safeguarding, medication management, and infection control in place, the service ensures the safety and protection of its residents. Staff training is comprehensive, focusing on safeguarding residents' rights and safety.
The leadership at Clayburn Lodge, particularly from the registered manager, is exemplary. The culture fostered is open, inclusive, and person-centered, creating a supportive and skilled staff team. The manager's dedication to continuous improvement and community engagement greatly enhances the social inclusion and well-being of residents.
In conclusion, Clayburn Lodge stands as a model of exceptional mental health care. Its nurturing environment, coupled with a person-centered approach, outstanding leadership, and strong community integration, makes it an excellent choice for individuals with complex mental health needs.
Comment from Fulcrum Care Senior Consultant
"Clayburn Lodge truly exemplifies what outstanding mental health care should be. At Fulcrum Care, we are impressed by their dedication to individualized care, empowering environment, and strong leadership. It's inspiring to see how their approach positively impacts residents' lives, and we are committed to helping similar care homes achieve these commendable standards."
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