Compton House Christian Nursing Home, Haywards Heath
The Compton House Christian Nursing Home in Haywards Heath, West Sussex has been rated as outstanding, following an inspection by the Care Quality Commission, 3 May 2018.
The care home that provides nursing care to adults over 65 years of age was awarded outstanding for being caring, responsive and well-led and good for the safe and effective aspects of the report.
CQC inspectors identified that staff were extremely caring and exceptionally thoughtful whilst supporting a person who was bereaved. The resident had lived at the home with their spouse, who had sadly passed away. Staff anticipated times of day, days of the week and special days that might be difficult for the person. They talked openly with the resident to keep their memories alive. Although the person took comfort in this, staff had recognised that they continued to experience a difficult time. They knew the person and their spouse well, who always enjoyed having their nails painted. They had suggested that the resident paint one of their fingernails with their spouse's favourite nail varnish. The person had done this and continued to do this since the day of their loved one's funeral. This provided comfort and they would touch and stroke their nail when thinking about their loved one.
Residents experienced a responsive service where staff went the extra-mile to ensure their needs, wishes and aspirations were at the forefront of everything they did. People were provided with an exceptionally personalised service. A resident said, "My quality of life has improved for the better since living here. I am not lonely. I join in activities and the entertainers they bring in are excellent. Talking in the lounge helps pass the time."
People were actively involved in discussions about their needs and preferences when they first moved into the home and on an on-going basis. Staff had a good awareness of people's needs. A relative said, "I can discuss daily care with any member of staff and receive a good response." There was a strong emphasis on quality of life and people's social and emotional needs.