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Coombe House Residential Home, Liskeard

Coombe House Residential Home in Liskeard, Cornwall, a residential home for adults with dementia and mental health conditions, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 23 October 2017.

It achieved the score of good for the safe and effective categories.

The CQC report highlighted that the team were passionate in their approach to caring for people living with dementia. They took it very seriously and recognised the importance of providing an extremely high-quality service to people living at Coombe House. The service had achieved the highest level of accreditation for meeting the criteria for the 'Butterfly Scheme,’ a scheme based on a model of care specifically designed to improve the lives of people living with dementia in care homes. It is aimed at optimising and delivering personalised care and support based on three elements: leadership, coaching and learning.

Staff comments included, "Just amazing. I have worked with dementia residents in other settings, but I can honestly say the care we provide here is the very best I could have imagined," and "The way we work and care for residents and the support and training we get is inspirational."

All feedback received throughout the inspection was overwhelmingly positive with people consistently said they were extremely satisfied with the care they received. It was clear there was a mutual respect between people living and working in the service.

Staff said, "It's an amazing place to work and the support we get is brilliant" and "Leads by example. Very open and always there if there is anything tricky, we might need support with.

"Professionals said, "Outstanding, professional at all times and pro-active.”

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