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Cornwallis Court: A Model of Outstanding Leadership and Responsive Care

Cornwallis Court, a prime example of exceptional care provided by The Royal Masonic Benevolent Institution Care Company, is a notable nursing and residential service located in Bury St Edmunds, Suffolk. Accommodating up to 68 elderly individuals across four distinct units, the facility was serving 47 residents at the time of inspection. Renowned for its personalized and comprehensive care approach, Cornwallis Court is dedicated to meeting the diverse needs of its residents, ensuring their comfort and wellbeing.

CQC Ratings

Cornwallis Court proudly holds an 'Outstanding' rating in areas of responsiveness and leadership from the Care Quality Commission (CQC). This prestigious rating underscores the facility's unwavering commitment to adaptability and effective leadership. Furthermore, the ratings of 'Good' in safety, effectiveness, and caring domains are a testament to its dedication to providing a secure, efficient, and compassionate environment for its residents.


Residents at Cornwallis Court enjoy a high standard of care, marked by inclusivity and strong support. The leadership team is lauded for its exceptional inclusivity and support, underpinned by robust systems to maintain superior care quality. Residents and their families frequently commend the staff for their kindness, respect, and unwavering commitment to upholding dignity, privacy, and independence.


The facility offers a clean, hygienic, and welcoming environment, essential for quality living. A variety of activities are organized, fostering an inviting atmosphere not only for residents but also for their friends and relatives, particularly during special events. The home's commitment to creating a homely and supportive setting is integral to its care approach.

Prioritizing resident safety and health, Cornwallis Court implements comprehensive risk assessments and fosters a strong understanding amongst its staff to balance risk mitigation with respect for residents' freedom and choices. The emphasis on infection prevention and control is a critical component of its strategy to safeguard residents.

Jane D. (Daughter of Resident)

"My father has been a resident at Cornwallis Court for three years, and our experience has been nothing short of exceptional. The staff's attention to detail and genuine care for each resident is evident in everything they do. They consistently go above and beyond to ensure my father feels valued and cared for. The range of activities provided keeps him engaged and happy, which is something we deeply appreciate. The communication from the staff is excellent; they always keep us informed and involved in my father's care plan. It's a great comfort knowing he is in such capable and compassionate hands."

The leadership at Cornwallis Court is particularly noted for its effectiveness in fostering a culture that values and incorporates residents' opinions. This approach, spearheaded by a proactive management team, contributes significantly to the service's continual improvement.


In conclusion, Cornwallis Court distinguishes itself as a beacon of excellence in the care sector, notably recognized for its outstanding leadership and responsiveness. The facility excels in offering a nurturing and fulfilling environment, ensuring that residents live with utmost respect and dignity. As a leading example in the sector, it continually strives for excellence in every facet of service.

Comment from Fulcrum Care Senior Consultant

"The remarkable achievements of Cornwallis Court in providing top-tier care and fostering a nurturing environment for its residents are commendable. Their dedication to outstanding leadership and responsiveness sets a high benchmark in the care sector. At Fulcrum Care, we recognize the importance of such qualities in care homes and are committed to supporting facilities like Cornwallis Court in maintaining and enhancing these standards. Our expertise in care management and quality improvement can play a pivotal role in helping care homes achieve and sustain such high ratings."

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