Crispin Court Care Home in Stafford was rated outstanding for being caring, and responsive following an inspection by the Care Quality Commission (CQC), on 28 & 29 January 2020.
The safe, effective and well-led categories received a score of Good.
Crispin Court Care Home is a residential care home providing personal and nursing care for people aged 65 and over.
Residents at Crispin Court were exceptionally well-treated, and staff and management provided person centred support. Staff had knowledge of people's support needs, but also knew what was important to them such as their families, interests and about their lives prior to moving in.
One person said, "I know the staff and they know me well because I've been here quite a long time. There is always someone to chat to, and there's a good atmosphere." And, "It's very good here, we get lots of help. I want to stay here as this place is ideal. The carers here are very good, they look after me and the others." And, "You couldn't ask for better care I don't think, nothing is too much trouble and I don't think you could ask for anymore really."
There was a wide variety of activities for people to get involved with to keep them stimulated and engaged and the service had an ethos of ensuring people had fulfilled lives.
People told CQC inspectors they enjoyed activities that were offered, one person said, "There's plenty to do and carers to talk to as well if you don't feel like doing much. The carers always ask us if we want to join in or if want to do something with them, it means the world to have people looking after us like this."
People, relatives and staff gave CQC inspectors examples of how people were supported to avoid social isolation and develop and maintain relationships. Two of the residents were able to tell them about a day trip that they had organised with the help of staff. They said, "We've both worked in the military you see, and the carers were asking us about it for our care plans and said would we like to go to a museum to see some tanks and other stuff so we said yes. The carers found somewhere that we both wanted to go and let me tell you it meant the world to us, it was amazing."