Updated: Nov 19, 2019
Staff and residents have a lot to celebrate following their CQC inspection.
The inspection took place 29 March 2019.
The care home in Cornwall has been rated as outstanding in four out of five categories following the inspection by the Care Quality Commission (CQC).
The CQC awarded the care home outstanding in the following categories; responsive and well-led, and good for being safe, effective and caring.
Crossroads House provides accommodation with personal care for up to 47 people and there were 39 people using the service at the time of the inspection.
People were placed at the centre of the service and were given very person-centred care.
The registered manager ensured that the service was a responsive to the needs of the people they supported as it could possibly be.
Most people living at the service were living with dementia and could not easily express their needs.
Resident's communication needs were thoroughly assessed, identified, and highlighted in care plans. These needs were identified by watching body language, facial expressions and gestures. Life histories and information from families and friends was gathered to build a picture of how the person had spent their past life. These very specific needs were shared with others appropriately.
The CQC also highlighted that care plans promoted person centred, high quality care and good outcomes for people. Care plans considered the physical, spiritual and social aspects of a person's life, by providing opportunities for people to enhance their physical ability through encouraging mobility, addressing people's health needs promptly and providing relevant and meaningful activity.
This was consistently achieved and seen through feedback received.