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Crowstone House, Westcliff on Sea

Crowstone House in Westcliff on Sea, Essex, a residential home for adults with dementia, physical disabilities and sensory impairments was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 6 & 7 November 2017.

It achieved the score of good for the safe and effective categories.

The CQC report highlighted that residents received excellent care that was tailored to their individual needs. Staff cared for each person as an individual and knew them well. The service promoted the importance of engagement and linking people to their community, people were extremely positive about their lives and told us about their trips to the theatre, the seafront, the dementia awareness festival, local church groups and to local cafes. People made good friends, and some had a better social life since moving into Crowstone House.

The service encouraged links with other services and the local area to ensure people remained part of their community. Residents enjoyed going out in the minibus for lunch in a nearby care home and enjoyed meeting new people.

This showed that the service was responsive to people's social needs and included them in the wider community.

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