Davers Court in Bury St Edmunds, Suffolk, providing accommodation, nursing and personal care to people was rated outstanding for being safe, effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 21 January 2020.
Davers Court is a residential care home providing personal care to people aged 65 and over.
The culture in the service supported people to take calculated risks to improve their quality of life and live their life as they wished it. Positive risk taking was promoted, enshrined into practice enabling people to live full and meaningful lives. There was a positive risk assessment process in place and a procedure entitled 'My Care My Choice' to support people in making fully informed decisions.
All new staff undertook a thorough induction into the service. The first two weeks of induction were supernumerary and thereafter one to two weeks shadowing experienced staff depending on the amount of support required. Part of the second week of the induction was spent in different departments within the service to fully understand other roles. This included the laundry, kitchen, and maintenance. New staff received one to one supervision at three and six weeks to discuss their progress.
Residents told CQC inspectors that they were very well respected by care staff. One person said, "The carers are very good. I have a young man who cares for me, he doesn't treat me like a child. He does show me respect."
Where people had individual ambitions, the service worked with them to fulfil these. One person had a fear of flying and had expressed a wish that for their 99th birthday they would like to conquer that fear. The person was supported to take a flight in a glider for their birthday, and they went on to repeat the flight on their 100th birthday. Another person had a fear of snakes. The service organised for snakes to be brought to the service which the person ended up handling.
Feedback from people and relatives was extremely positive. One person said, "The whole thing is wonderfully organised." Another said, "All in all the management team, kitchen team (fantastic cakes and food all the time), lifestyle coordinators and carers are professional, caring and hardworking individuals and we would highly recommend Davers Court to anyone looking for residential care."