Derbyshire House Residential Care, in Loughborough, Leicestershire was awarded Outstanding by the Care Quality Commission, following an inspection, 8 January 2019.
Derbyshire House which provides personal care and accommodation for up to 31 adults, including people living with dementiawas judged outstanding forresponsive and well-led and awarded good in the safe, effective and caring categories.
Staff showed great compassion, care and understanding of the importance of fully supporting a person in how they wished to be cared for at the end of their life. Whilst this included a plan of care that provided staff with guidance of what was important to the person for their physical needs, staff had a holistic approach and consideration had been given to support all aspects of a person's needs including; body, mind, spirit and emotions.
A visiting healthcare professional described the staff's end of life care approach as, "Excellent. Very person centred." They also highlighted how staff had a commitment to ensure any person at the end stage of their life was never alone. This professional said, "I visited a person at the end stage of life at 8pm and found a staff member sitting with them holding their hand."
The provider had a clear set of values that supported the vision and culture of the service. This included delivering high-quality, person centred care that supported ongoing learning and innovation. People, relatives and visiting professionals were very positive and complimentary, about how Derbyshire House was led and managed.
A relative said, "Management is excellent and on the ball. "Another relative said, "I honestly think the ethos here could and should be, replicated in many other care homes."
A resident said, “You can tell from the presents you get (from the service) on your birthday and Christmas that they have given some thought to them."