Devonshire Court, Leicester
Devonshire Court in Leicester, providing accommodation and personal care to adults with dementia and physical disabilities has been rated overall outstanding by the Care Quality Commission.
The provider is The Royal Masonic Benevolent Institution Care Company; and therefore, people who are masons, or who have close masonic connections are given admission priority. People without masonic connections can live in the home.
It was rated outstanding in the caring and responsive and well-led aspects of the report, and the safe and effective elements received a score of good, after the inspection, 15 August 2018.
CQC inspectors identified that Devonshire Court's values were kindness, trust, and support. All staff were aware of these values and said they were embedded into the care they provided at the home. One member of staff told us they felt the home lived up to the values and felt part of the drive to maintain those values. Another said, "It is lovely, really nice here. Everyone is supportive and kind. There is always someone to help."
Devonshire Court is primarily a home for ageing free masons and their relatives. To be responsive to those who were free masons, the service provided a 'gentleman's morning' once a month attended by free masons from lodges as well as free masons living at Devonshire Court. Other masons were involved in leading social activities.
Residents and visitors said they thought the home was well-led. They said the atmosphere was, "Very good because I find it as near homely as it can be. It's not home but it's amazing how many are very friendly to you." And, "It's very good. Everybody here is friendly and cheerful. I've been to other homes and this is miles better."