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Dewar Close Care Home, Rugby

Residents in Rugby are delighted that their home has become the next WCS Care home to be recognised as ‘outstanding’ by the Care Quality Commission (CQC).

The unannounced and initial inspection of the Dewar Close Care Home took place on 21 May 2019. The inspector returned to the home three days later to continue speaking with residents and staff.

Dewar Close, a residential care home providing personal and nursing care to people over 65, including residents with dementia, was awarded outstanding ratings in both the responsive and well-led aspects of the report.

The report highlights that Dewar Close has recently developed and funded a community centre within the grounds of the home called 'Buddies,’ in response to the fact thatresidents were missing social interaction after the local community centreclosed.

The centre incorporates a cafe, art studio, a quiet garden area and a place to play table tennis. Community groups, community cafe sessions and friends and family use the space to encourage residents to develop social relationships and go outside the home.

One resident commented, "I've really enjoyed creating outdoor space filled with plants, bird feeders and somewhere to sit in the fresh air with friends and family."

Another resident expressed an interest in painting,so the provider set up an artist's studio for them to use.

In response to a safeguarding incident at another home Dewar Close set up a quarterly safeguarding committee, to build on the ethos that 'safeguarding is everyone's business'.

The well-led initiative gives managers the opportunity to discuss how to make improvementsfollowing any safeguarding concerns, to keep people safe.

The safe, effective and caring elements of the reportreceiveda well-respected good.

The CQC report said: "Since our previous inspection (In June 2016 the care home was given an overall rating of outstanding) a range of innovations and technologies had been implemented to continuously develop the service. These included electronic care records which gave people the opportunity to track and monitor their own care outcomes, additional support at management levels seven days per week; staff development initiatives to improve staff skills, and the introduction of further daily 'lifestyle' activities including the development of outside garden areas and the on-site community centre.”

Looking towards the future Christine Asbury, Chief Executive for WCS Care said, “Our staff always go the extra mile to deliver high quality care in every WCS Care home.”

“Everyone living and working at the Rugby home is incredibly proud of what they’ve achieved – and rightfully so. It’s the same with all of our homes which have their own personality but maintain our values and ethos that ensure every day is well lived for residents.”

“However, we won’t stop there – we’re always looking to push the boundaries of innovation and creativity in care and will continue to find new ways of responding to the ambitions of the people living in a WCS Care home.”

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