Dove Court Care Home in Seaton, Devon, a residential care home for people over the age of 64 was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 30 & 11 March 2019.
The safe and effective categories received a Good score.
The CQC report highlighted that every relative they spoke with were full of praise for the caring and positive attitude of staff. Relatives said, "Staff are kind and compassionate, very much so. I've seen other homes and I think this is one of the best for the care and comfort they provide. My relative is always happy and having a laugh and a joke with staff."
People were supported to exercise their preferences in the activities they engaged in. A range of activities were available, including swimming, knitting and crafting group, tea and talk events held locally.
One person said, "I've made cakes, done quizzes, there is always something to do. It is good. I am happy here. We do get out. Get down to the seaside."
While a visitor said, "They get choice with how they spend the day." Relatives told us, "My relative gets out and about when they want." An activities programme was in place.
The service worked with the local speech and language team (SALT) nurse to enhance people's modified diets and increase dignity while eating. They purchased molds in the shape of food types to enhance people's dining experience.
For one person having a modified diet made them feel different to others, having the molds has meant they now do not feel different to others and as a result has improved their weight. The registered manager wanted to do something different to other care homes. As a result, molds were then purchased for desserts, for example, in the shape of a strawberry.