The Eastleigh Care Home in South Molton, Devon has been awarded outstanding by Care Quality Commission inspectors.
Eastleigh offers accommodation for adults who require nursing or personal care. All residents are over the ages of 65.
The CQC awarded Eastleigh outstanding in two out of five categories; effective and responsiveand good for safe, caring and well-led following the inspection, 5 June 2019.
There was clear evidence of staff and management having an excellent understanding of the Mental Capacity Act 2005 (MCA) and ensuring people's rights were embedded into their everyday practice.
Where people lacked capacity, the service ensured they took what they described as "protective measures/plans" to keep them and others safe.
Two residents who had advanced dementia had developed a relationship which appeared consensual, but the team identified there were some risks.They involved key stakeholders to develop a plan to ensure the couple could continue to enjoy each other's company, but not be at risk. This was a delicate balance, but staff recognised the couple's need to enjoy each other's company and not being too restrictive but also understanding their vulnerability.They had worked proactively and closely with other healthcare professionals to achieve the best outcome for people.
People, relatives and visiting health and social care professionals were all extremely positive about the responsiveness of the care and support being provided. People consistently had a wide range of activities and outings to keep them engaged and enjoy a fulfilling life. People were enabled to remain part of their local community which was important. People's wishes and past hobbies were considered and incorporated into their daily life. The service thought outside the box to enable people to have enriching experiences. For example, having regular contact and shared activities with local school children.
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