Exmouth House in Exmouth, Devon, was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), on 10 February 2020.
The safe effective and well-led categories received a score of Good.
Exmouth House is a care home providing personal care to older people.
Exmouth House had a strong and visible person-centred culture which ensured that staff in all roles were highly motivated and offered outstanding care and support that was exceptionally compassionate and kind. The ethos of the home-made care and compassion every staff member's business.
Everyone, without exception, spoke of the commendable kindness, compassion and understanding shown by staff. One person said, "I feel really valued here."
Another had their handbag filled with sweets and tissues by staff every day.
Relatives comments included, "They are ever so good here. I come every day" and "The carers are kind and gentle with her. It is an excellent home and she is looked after so well. I am so pleased I found such a lovely home for Mum."
A married couple with different needs were supported to feel empowered to maintain a healthy marriage within the home. Staff organised a clothes shop to come to the home so the husband could purchase a birthday present for his wife.
Visitors were warmly welcomed at the home.
The home set up a befriender scheme with residents at the Independent living apartments next door to help people get to know their neighbours in a meaningful way.