Falstone Court in Sunderland, providing accommodation, nursing and personal care to adults over 65 years has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the caring and responsive aspects of the report, and the safe, effective and well-led elements received a score of good, after the inspection, 12 February 2019.
CQC inspectors identified that residents were encouraged to play an active role in the daily life of the home which had a positive impact on people's sense of wellbeing and self-esteem. Residents took partin domestic tasks, such as helping staff with the tea trolley and laundry.
Staff wentabove and beyond to ensure people's preferences were met. Staff used a positive risk-taking approach to enable one person, with a complex cognitive impairment, to engage with the local church and attend a service. The person was often agitated when in the community so visual strategies were used to prepare them for the experience. Staff the person trusted and was confident around were chosen to accompany them; they attended the carol service successfully and had a positive and rewarding experience.