Figrove House in Bristol, Avon has been awarded an outstanding rating by the Care Quality Commission.
The inspections took place on 30October, 2 & 6 November 2019.
Firgrove House provides accommodation and personal care for up to 20 people.
The CQC awarded Figrove outstanding on how caring, responsive and well-led it is, and good for being safe and effective.
Since the previous inspection in 2016, Figrove had considered how they could sustain and develop to further enhance their passion to provide an exceptional caring service. The whole team approach was the driving force in delivering a truly person-centred service. The CQC received many heartfelt comments from people and their relatives throughout the inspection and read equally similar comments in surveys and compliments received.
Comments included, "You made such a difference, management, carers, cleaners and cooks worked together to create a great home within a home, we were very lucky to find you," "I feel like I have one enormous family, the staff are so kind and caring and make me feel special" "Mum is looked after extremely well, with great respect and dignity" and "You have to believe me they are the most generous kind group of people, we are all so happy here and blessed," "There is a lovely purposeful atmosphere about the place, the staff are terrific.”
One resident spoke with inspectors about 'her journey' and they noted that she had purposefully handwritten some notes about her memories, what things were important to her and those events that had been significant in her life. She had fond memories of being in the girl guides and this was an opportunity for CQC inspectors to speak with her and share personal memories. They talked with this lady about girl guide camping, the songs they used to sing, the promise we pledged at enrolment and gaining badges. The manager had been contacting local guide packs to arrange to introduce them to this lady and arrange some activity together.
The service continued to provide an outstanding, well led service. One person described the home as, "A haven of quality, care and safe living. The staff and management are five stars." It was evident that the passion and desire for Firgrove to provide outstanding care was shared by the provider and staff. Their effective leadership and personal investment were testament to why the service had continued to improve since the last inspection.
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