Fitzwilliam House Care Home in Cambridge, providing care to adults over 65 years, some with dementia, has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the caring, responsive and well-led aspects of the report, and the safe and effective elements received a score of good, after the inspection, 3 February 2019.
CQC inspectors identified that Fitzwilliam House was fully resident led. Staff involved residents as much as possible in decisions about their care and what went on in the home.
Two people who lived at the home were 'welcome champions' and involved in greeting people who were thinking about living there, as well as other visitors, to the home.
Staff have set up a scheme called 'Resident of the Day,’ that involves staff reviewing each of the resident's care on a monthly basis. This meant that care plans were kept fully up to date.
The registered manager was keen to highlight that, "Sometimes the process can take all day when concentration is an issue for the person but giving people the time, space and opportunity to do so is fundamental for us."
Staff felt very well supported by the management team and enjoyed working at the Fitzwilliam House Care Home. Staff received regular supervision, annual appraisals, regular staff meetings and knew they could approach any member of the management team at any time. The provider had an 'employee of the month' scheme to show their appreciation of staff who were nominated by people living in the home and other staff.