Ford Place Nursing Home Limited in Thetford, Norfolk a nursing home for adults, some of whom with dementia, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 28 November 2017.
It achieved a score of good for the safe, effective and caring elements of the report.
The CQC report highlighted that staff had an excellent understanding of people's diverse cultural beliefs and background. People were supported to follow their chosen faith and the staff organised for people to access a community church or have regular opportunity for religious services to take place in the home.
Activities at the service were exceptional. There was a generous activity budget allocated to support activities. The service employed two staff over seven days a week to organise and facilitate activities either provided by themselves or using outside entertainers, and volunteers. The lead activities coordinator worked forty hours a week, and the assistant activities coordinator sixteen hours week which enabled them to provide planned activities seven days a week.
Staff felt involved and consulted about the service and its future direction. Relatives also felt they were regularly involved and consulted with issues relevant to their family member and the wider service. There were quarterly residents’ meetings attended by heads of department and a nurse. An agenda was set and minutes available. Any discussion was recorded, and actions agreed. For example, it was felt that activities in the morning were not always successful and this was changed to enable the activities coordinator to come in and support staff with what was needed. They also had the chance to go around, sit and chat with everyone, have a coffee, provide one to one support, and ask people about their preferences. This helped to create a calm atmosphere, which was relaxed and unhurried.