Greenside Court in Rotherham, South Yorkshire, a residential care home providing personal care and nursing for people with neuro-disabilities, brain injury and stroke, mental health conditions and conditions such as Huntington's disease was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 21 January 2020.
The safe and effective categories received the score of Good from the CQC.
The CQC report highlighted that staff demonstrated a good knowledge of people's personalities and individual needs and what was important to them. Through talking to staff and members of the management team, CQC inspectors were satisfied care and support was delivered in a non-discriminatory way and the rights of people with a protected characteristic were highly respected.
One staff member said, "We place a big emphasis on hope and achieving people's dreams. Enabling people is what I'm passionate about it." Another staff member said, "I would be happy for my relative to live here because they give very good care, and they respect people's needs."
Residents and relatives were extremely positive about how the service provided exceptional and individualised care. One person said, "The staff are excellent. They are very understanding of my disabilities. As a disabled person, I have received care from various places throughout my life and I am so glad that I am in a place like this. They try their best to help everyone. I am blessed."
Staff highlighted that they had full respect for the provider and described how they had proactively supported them. They said, "This provider gave me chance, I didn't speak good English, but they didn't discriminate against me. They helped me to progress my language skills. Greenside Court has been amazing for me, they give chances to everyone, I'm so happy with them."