The Care Quality Commission has giventhe Harbour Rise Care Home, Paignton, Devon, an overall outstanding rating, following an inspection on 5 March 2019.
Harbour Rise provides accommodation for persons who require nursing or personal care, with dementia and physical disabilities, to adults over the age of 65.
The care home received outstanding ratings for the caring, responsive and well-led categories, and a good rating for safe and effective.
CQC inspectors highlighted that residents were exceptionally well cared for by kind and caring staff.
One resident said, "I have been very impressed, nothing is ever too much trouble.”
Another said, "I love it here, without exception all the staff have been so nice and kind to me.”
Relatives repeatedly told CQC inspectors they could relax knowing their loved ones were being so well looked after.
One relative said, "The staff are exceptionally kind, caring and compassionate, I thank God mum's here, they really are the best in the Bay.”
While another relative commented, "There are so many positive things to say, my top three are; the staff are fantastic, people are treated with kindness and respect and relatives are made to feel welcome.”
The provider recognised the impact on people, relatives and staff when a person living at the home had passed away. At this sad time allare given support through the grieving process and given time to reflect and remember the person who had died.
This had led to the creation of a dedicated space called the 'Secret Garden,’ a place where people, relatives and staff could spend time and remember people who had passed away.
It was clear to the CQC that residents benefitted from an outstandingly well-led service. Care and support wereboth tailored to meet people's needs.
Comments included, "All the staff are approachable kind, caring and the managers lead by example.”
A health care professional said, "The home is well led, responsive to people's needs, and I would be happy for my family member to live there."