Hartismere Place in Eye, Suffolk, a residential home for older adults with personal care needs, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 19 November 2019.
It achieved the score of good for the safe, effective and caring categories.
The CQC report highlighted that the care provided was exceptionally personalised staff knew people well, including their social and cultural backgrounds. This meant that when people's physical or mental needs changed, they were able to identify this very quickly and take action to support the person and really make a difference to their care, ability to be independent and life fuller lives.
Staff had noticed that a person's confidence was decreasing as their mobility declined, the person was reluctant to come out of their bedroom into communal areas. Following discussions with the resident and extensive external research specialist equipment to support the person's mobility was purchased. The person is currently regaining their mobility and thereby their confidence.
The staff team were enthusiastic about the management of the service and how they were supported to provide high quality care. They consistently told CQC inspectors how much they loved their job roles and how they understood the importance of their roles on people's quality of life.
One member of staff said, "Both the manager and the deputy's positive approach is contagious, and I am very happy to be part of the ongoing development of our person centred, meaningful life approach we offer each resident in our care. It's a lovely place to work and I am very proud of what we all do."