Hartley Park Care Home in Hartley, Devon, providing personal care for people living with dementia, a mental illness, and/or a physical disability has been rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 2,3 & 9 2019.
The safe and effective categories received a Good score from the CQC.
The CQC report highlighted that people and relatives overwhelming told them how wonderfully kind and compassionate the staff were at Hartley.
Comments included, "They really look after us, spending time chatting and everything", "The staff are lovely and friendly. Whatever you want, they do their best to get it", and, "My family laugh at me as I say that when it all gets too much, I'm putting my name down for here."
Staff went the extra mile to find out what people had done in the past and evaluated whether it could accommodate activities in line with their previous employment, interests and hobbies.
One person spoke of a favourite beach they had visited as a child, so staff organised a personal trip for them to visit it again, the chef organised a luxury picnic and when they returned, staff helped them to create a memory book of their day, using photographs and clippings.
One staff comment included, "We are always looking at what we can do to enrich the lives of residents."
Since the last CQC inspection, the service had been awarded Investors in People, an award that recognised the provider's commitment towards training and developing its staff. Staff had recently described, to the Investors in People panel, that the "Leadership team had a brilliant understanding of the care sector, commissioning environment and community in which the home operated. They had confidence that managers would respond to national and regional changes and developments in the care sector and keep up to date with the latest good practice in relation to dementia care."