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Haydock House: Outstanding Care in a Supportive and Empowering Environment

Introduction and Service Overview

Haydock House, managed by Consensus Support Services Limited and situated in Kettering, Northamptonshire, specializes in aiding adults with Prader-Willi Syndrome (PWS) and complex needs. During the inspection on December 5, 2018, it was caring for six individuals. The service's approach, particularly for PWS individuals, focuses on fostering independence, choice, and control in their lives.

CQC Ratings

The Care Quality Commission (CQC) has awarded Haydock House an 'Outstanding' overall rating. This commendation is particularly notable in the Safe and Well-Led categories, with 'Good' ratings in Effective, Caring, and Responsive categories, underscoring the home's commitment to exceptional care across all aspects.

Care Quality and Resident Experience

At Haydock House, residents benefit from an exceptionally safe environment and inclusive safety systems. Emphasizing positive risk-taking, the service ensures greater choice and control for residents. Staff members are dedicated to providing care that is individualized to each person’s needs, goals, and aspirations, placing each resident at the heart of their care plan.

Environment and Activities

The home offers a comfortable and secure setting, prioritizing independence and social inclusion. Residents play an active role in staff recruitment, aligning new staff with the core values of the service. Haydock House staff are committed to ensuring residents lead fulfilling lives, safeguarding them from social isolation.

Safety and Health Management

Safety and well-being are paramount at Haydock House. The home employs robust systems for safeguarding and medicine management. Staff training focuses on recognizing and responding to abuse, emphasizing resident safety. The home's approach to positive risk-taking respects residents' independence and their right to make choices.

Leadership and Community Links

Leadership at Haydock House is noted for being exceptional and well-led, characterized by a clear vision and values implemented by proud staff. The home's culture is positively reflected in the attitudes of staff and management. Strong leadership prioritizes residents and sets high expectations for staff performance.


Haydock House distinguishes itself with its innovative approach to caring for individuals with PWS and complex needs. Its outstanding CQC ratings, combined with positive feedback from residents, families, and professionals, highlight its success in creating a nurturing, safe, and empowering environment where residents can maintain independence and thrive.

Structured Review

Pat E (Mother of Resident)

Overall Experience: 5.0 out of 5

"A splendid care home where our son is very well cared for. We have no complaints at all. Haydock House, part of the Gretton Homes group, excels in caring for people with Prader-Willi Syndrome, achieving tremendous success in this specialized area."

Comment from Fulcrum Care Senior Consultant

"Haydock House's outstanding CQC rating, particularly in the Safe and Well-Led categories, reflects the high standards we value at Fulcrum Care. Their commitment to personalized care for individuals with Prader-Willi Syndrome and complex needs is exemplary. We are proud to support homes like Haydock House, helping them maintain such exceptional care standards and empower residents to lead fulfilling lives."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website: [](

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