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Hazelhurst Nursing Home, Ross on Wye

Hazelhurst Nursing Home in Ross on Wye, Hertfordshire, a residential home providing personal and nursing care for people living with conditions such as dementia and physical disabilities was rated outstanding for being effective and responsive following an inspection by the Care Quality Commission (CQC), 12 December 2019.

It achieved the score of good for the safe, caring and well-led categories.

The CQC report highlighted that nutritional and hydration needs were assessed to ensure residents received enough food and drink. Body weights were checked monthly but more often if necessary. People were asked what they liked to eat, and account was taken of any preferences, dislikes and food allergies. Where required, people's food and fluid intake were monitored and recorded.

Meals were all homemade and there was a four-week seasonal menu in place. For lunch there were two main options plus alternatives available.

On the day of inspection, the choices were a pork steak or a fig and cheese tart.

People living with dementia were supported to make choices when they were ready to eat with the use of a picture menu.

The menu plan consisted of red meat meals, chicken and fish meals and vegetarian options. The supper meal consisted of a hot snack, soup and sandwiches.

For those people who were confined to their bedrooms, the staff had set up personalised music play-lists, using smart speakers they provided. This gave people a great sense of enjoyment, lightened their mood and helped them become calm when feeling anxious. These smart speakers were also used to relay information such as weather, what's on today, and information such as the time of day.

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