The Heathers Nursing Home in Bristol, Avon has been awarded an outstanding rating by the Care Quality Commission, following the inspections on 18 & 19 October 2018.
The Heathers provides accommodation, nursing and personal care for up to 30 people.
The CQC awarded The Heathers outstanding on how caring and responsive it is, and good for how safe, effective and well-led it is.
CQC inspectors highlighted that the service was exceptionally caring and put people at the heart of everything they did. Inspectors were introduced to people throughout their visit and felt welcomed. They were relaxed, comfortable and confident in their home. The feedback received was extremely positive throughout.
The service was exceptionally responsive to people's health and social needs. People received person centred care and support. Regular monitoring and reviews meant that referrals had been made to appropriate health and social care professionals. Where necessary care and support had been changed to accurately reflect people's needs and improve their health and wellbeing. People were offered a range of activities both at the service and in the local community. People were encouraged to make their views known and the service responded by making changes.