Highfield House in Purely, Surrey, a nursing home for adults was rated outstanding for being effective, responsive and well-led following an inspection by the Care Quality Commission (CQC), 23 & 27 November 2017.
It achieved the score of good for the safe and caring categories.
Highfield House specialises in providing care for people who are medically highly dependent due to their complex physical and / or neurological disorders.
The CQC report highlighted that staff had developed therapeutic and caring relationships with residents. Staff were aware of people's preferred name and their preferences in how they were supported. Staff respected people's individual differences, their religious preferences and their culture and provided any support people required with these. People's privacy and dignity was maintained.
A dignity champion was nominated who held various events to promote dignity and explore people's understanding of what it meant to maintain people's dignity.
There was a comprehensive training programme in place and the provider was committed to training and development. A staff member said, "We have to be able to demonstrate knowledge and awareness following the training and we are encouraged to ask questions."
CQC inspectors saw the training offered was well attended and a staff member said they felt all staff were, "very keen to engage in any training."
Staff were given real life examples during the training to aid understanding and apply this to their role. The training leads ran training sessions every day between 3pm and 4pm which enabled staff who wanted to update their knowledge in any of the mandatory topics prompt access to training.