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Highwater House: A Unique and Exceptional Care Experience


Highwater House, managed by St Martins Housing Trust in Norwich, Norfolk, is a specialized care facility catering to up to 22 individuals who have been homeless or are at risk of homelessness. It specifically addresses the needs of those with mental health disorders and substance dependencies, offering a safe and supportive environment for rehabilitation and recovery.


Highwater House has received high commendations from the Care Quality Commission (CQC), rated 'Outstanding' in the areas of caring and leadership, and 'Good' in safety, effectiveness, and responsiveness. This rating highlights the service's commitment to delivering high-quality, personalized care.

The care at Highwater House is known for its compassionate and knowledgeable staff. Residents receive exceptional kindness and support, which significantly contributes to improvements in their physical and mental well-being. The care team's dedication to understanding and meeting the unique needs of each individual is a cornerstone of their approach.


The service provides a nurturing environment, bolstered by strong community links. Residents participate in various activities designed to promote self-esteem and overall well-being. The creative approaches employed ensure that residents are actively engaged and stimulated, fostering a sense of purpose and aiding in community integration.

Safety and health management are top priorities at Highwater House. The facility has implemented effective management systems to safeguard residents, providing a high-quality, person-led service. Staff are adept at risk management, and medication is managed safely, ensuring the safety and well-being of all residents.


Leadership at Highwater House is exceptional, characterized by a focus on continual improvement and adherence to best practices. The service maintains collaborative relationships with various organizations, enhancing the effectiveness and quality of care provided and improving residents' quality of life.


In conclusion, Highwater House is a remarkable facility offering a unique and exceptional care experience for individuals with complex needs. Its approach to care, combined with its outstanding CQC ratings, positions it as an excellent choice for those in need of supportive, professional care. The facility's commitment to enhancing the quality of life and social integration of its residents is evident in every aspect of its operation. Comment from Fulcrum Care Senior Consultant

"Highwater House stands out as an exemplary model in providing specialized care for individuals with complex needs, particularly those who have been homeless or are at risk of homelessness. The 'Outstanding' ratings in caring and leadership from the Care Quality Commission (CQC) are a testament to their commitment to excellence in service. At Fulcrum Care, we deeply value and support such innovative and compassionate approaches to care. Highwater House's dedication to not just meeting, but exceeding the needs of its residents while fostering their reintegration into the community aligns perfectly with our mission to enhance the standard of care across the sector."

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