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Jubilee House, Penrith

Jubilee House in Penrith, Cumbria was rated outstanding for being effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 11 & 25 June 2019.

It achieved the score of Good for the safe category.

Jubilee House Therapy Centre is a short-break facility providing personal and nursing care for people with injuries and life-limiting conditions.

People who stayed here were 'beneficiaries' of the Fire Fighters Charity, including current and former fire fighters and their relatives.

The CQC report highlighted that people said the service had "amazing resources and equipment" and "incredible pieces of kit that are just not available back home." These included a hydrotherapy pool, electrical stimulation equipment and an anti-gravity treadmill which allowed people to exercise in a zero-gravity way. The equipment helped people make "fantastic achievements" with their mobility recovery.

People described the service as "incredibly positive", "magical" and "uplifting".

One person said, "It's an inspirational and beautiful place. You hear everyone say they feel so much better, even on the first day."

People set their own individual goals and recorded their own achievements each day. The service provided people with the tools to successfully replicate those achievements when they returned home so they could continue their progress. Comments included, "It's amazing, they've shown me alternative therapies that I can do at home."

The organisational values were fully displayed by staff and they all put people's well-being at the centre of the service. Staff commented, "I couldn't work anywhere else now because this is absolutely client-centred" and "We are really happy to work here because it's an excellent service and such a positive experience for people."

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