Kenwith Castle Country House Care in Bideford, Devon, a residential care home for people who require support and personal care has been rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC).
The safe, effective and caring elements of the report received the score of Good.
The inspection took place on the 20 & 22 August 2019.
The CQC report highlighted that for those people receiving personal care in their own homes, the service had allocated additional time so care staff could develop and encourage social gatherings to help people avoid social isolation. This went above and beyond the contracted care hours. Gatherings were set up in conjunction with people's wishes and preferences.
Some people had recently expressed a wish for a regular poetry and literacy meet up and support workers were facilitating this. In the past they had set up a 'men only' afternoon, cheese and wine gatherings and craft and natter sessions. These were all free for people living in their own home within the grounds of the care home, to join in. This showed they helped people stay in touch with each other and avoid social isolation. One person told CQC inspectors they had, in the past found these groups to be very helpful. Their relative said the social interaction had impacted positively, but they were now frail and not so able to attend.
Staff's commitment to ensuring a person-centred approach was recognised by the provider in their annual Heart awards. Several staff had been awarded or nominated for these and people living in the service also got to have a say about which staff were put forward for such awards.