Keychange Charity Rose Lawn Care Home in Sidmouth, Devon, a residential care home for people over the age of 60 was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 5 & 13 August 2019.
The safe and effective categories received the score of Good from the CQC.
The CQC report highlighted that the 'Butterfly' champion (a role to support people on a one to one basis who staff could refer people to daily) told inspectors how their role meant they spent one to one time with people having conversations about anything they want. They said this enabled them to have a greater understanding of people's personalities based on their life events, which made them a more compassionate care worker. They were always available for people at the end of their life as people knew them well and felt comfortable holding hands.
Planning and delivering person centred care was at the heart of the home ethos. The health and wellbeing champion had devised 'Who am I?' folders with each person, in their own words, about background, past and memories for staff to easily access and read in the staff room.
They commented, "Since becoming a Health and Well being Champion, and making these folders, I feel they have greatly impacted our ability to care. I have given the staff something that they can look at on a regular basis to find out the personal and important history that makes people who they are today."
People's comments included, "I can do what I like. I'm up by six. come down and have my breakfast by seven. Way ahead of other people, it doesn't seem to be a problem, staff see that as being what they are there for" and "I asked if I could have my own mattress from home, they were very good at accommodating that."
The provider made reasonable adjustments to support staff with disabilities to work within the service. This provided excellent insight and opportunity for staff to learn from each other about people's experiences in care and how this might make them feel. These opportunities further developed a positive and person- centred culture in the service. For example, each staff member was encouraged to contact CQC inspectors with their views and were supported to hand write, email, type or phone confidentially.