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Lavender House Care Home: Excellence in Personalized and Compassionate Care

Introduction and Service Overview

Located in the heart of Peterborough, Cambridgeshire, Lavender House Care Home is a distinguished residential care facility. At the time of the inspection, it was providing personal care to 31 older individuals, with a capacity to support up to 36 people. Lavender House is celebrated for its high-quality service and a personalized approach to care, making it a preferred choice for many.

CQC Ratings

The Care Quality Commission (CQC) has recognized Lavender House with 'Outstanding' ratings in being caring and responsive, and 'Good' in safety, effectiveness, and leadership. This rating highlights the home's unwavering commitment to offering high-quality, responsive, and well-managed care services.

At Lavender House, exceptional care quality and resident experience are paramount. The registered manager and the staff team are known for their dedication, compassion, and in-depth knowledge. Residents are empowered to express their opinions and participate in the home's daily operations. The service stands out for its flexibility and responsiveness to individual needs, with staff innovatively supporting residents to lead full and meaningful lives.

The environment at Lavender House is welcoming and inclusive. Residents enjoy a variety of activities, including external trips, tailored to their interests. The staff's efforts to engage residents in enjoyable activities and bolster their social connections are commendable, significantly enhancing their life quality and reducing feelings of isolation.

Safety and health are diligently managed at the home. The staff, proficient in safeguarding and medicine management, ensure residents' protection and proper medication administration. Effective infection control measures underscore the commitment to maintaining a clean and safe environment.

Leadership at Lavender House is exemplary, with the registered manager and staff collaborating closely with local health and social care professionals. This partnership fosters a culture of continuous improvement. Stakeholder feedback is overwhelmingly positive, reflecting the staff's collaborative and effective approach.

Lavender House Care Home stands as a paradigm of excellence in personalized and compassionate care for older people. Its dedication to residents' well-being and happiness, combined with robust leadership and active community engagement, positions it as an ideal choice for individuals seeking a supportive and caring living environment.

Jackie V (Granddaughter of Resident)

Overall Experience: 5.0 out of 5

"If only my Nan had agreed to come here earlier. She has been given a new lease of life at the age of 96! The Activities Coordinator is adored by my Nan, and she misses him when he's not around. Staff and residents are all friendly. It would be nice to have tea-making facilities for visitors, but otherwise, this place is ace."

Comment from Fulcrum Care Senior Consultant

"Lavender House Care Home's 'Outstanding' ratings in being caring and responsive, as awarded by the CQC, clearly demonstrate their commitment to excellence. At Fulcrum Care, we are inspired by their approach to providing personalized and compassionate care. Supporting homes like Lavender House in their continued pursuit of excellence is integral to our mission, ensuring the highest quality of life for all residents."

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