Updated: Nov 13, 2019
The Lavender House Care Home in Peterborough has gained an outstanding rating from the Care Quality Commission.
The residential care facility provides accommodation for adults over the age of 65 who require nursing or personal care.
The CQC awarded Lavender House outstanding in two out of five categories;caring and responsive and good for safe, effective and well-led following the inspection, 12 June 2019.
Staff made sure they celebrated a person's birthday with them whilst in hospital. This made the person feel extremely valued, cared for and that they really mattered as their birthday had not been forgotten. These compassionate and personal touches by staff and the impact this had on the people they supported had also been acknowledged by visiting stakeholders.
Comments made included, "Outstanding care; the staff genuinely care about the people they supported," and, "Amazing, friendly staff; wonderful atmosphere; a pleasure to work collaboratively with."
Other compliments included, "Very caring staff, displaying a good level of knowledge" and "Amazing service from all members of staff; Excellent care for residents on every visit.".
Staff were highly motivated and passionately enjoyed working at the service.
One relative told the registered manager their family member was very lonely before living at the service. With encouragement from staff, they were no longer lonely as they were now getting out of their room and taking part in what was going on within the service.
Staff used innovative ways to go the extra mile to help reduce people's feeling of social isolation and for people to achieve their wishes. Staff had very detailed knowledge and great understanding of each person and their individual requirements and used this to adapt how they supported people.
Staff spoke with great affection and immense pride about the people they helped support and how important it was for people to be meaningfully occupied throughout the day.