Lothian House, in County Durham has been awarded outstanding by the Care Quality Commission.
Lothian House in Spennymoor provides residential and nursing care to older people, some of whom were living with a dementia.
The CQC awarded Lothian House outstanding in the responsive and well-led elements of the report and good for safe, effective and caring following the inspections, 4, 11&13 December 2019.
Inspectors highlighted that Belsfield had very high staffing levels and skill mixes that were creatively deployed. This maximised people's safety and ensured they received the best possible care.
The service was exceptionally responsive. Residents told CQC inspectors that staff went 'above and beyond' to make sure people's full range of needs were provided for. One person said, "This home is like a breath of fresh air for me now. It's like life after death; death meaning my last years before I came into this home."
Another resident said, "Over the time I've been here I've needed various physical and mental requirements and staff have more than met these needs for me. I think the staff here are devoted to the work they do."
A third person said, "I feel staff do their upmost to keep me happy by talking to me and learning about my likes and dislikes. They are very quick to resolve any problems."
The registered manager had worked at the service for several years. They spoke enthusiastically about their passion to deliver 'high quality care.' They were extremely well informed about each person who used the service. The provider had selected the registered manager to facilitate induction training to new home managers due to their experience and skills and residents, relatives, staff and external professionals felt the home was extremely well managed.