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Loveday Kensington: Exquisite Care in a Luxurious Setting

Loveday Kensington, operated by IAC Chelsea Limited, is an outstanding residential care home in London, providing nursing and personal care for up to 40 people. At the time of the inspection, 23 residents, including older adults, those with physical health conditions, and individuals living with dementia, were benefiting from its services, along with those seeking respite care. The home spans four floors, each with personal bedrooms, en-suite bathrooms, communal living areas, a main dining area, and a secure rooftop terrace.

Loveday Kensington has been rated 'Outstanding' overall by the Care Quality Commission (CQC), excelling in being effective, caring, responsive, and well-led, and 'Good' in being safe. This rating highlights the home's dedication to maintaining exceptional care and service standards.

Loveday Kensington is distinguished by its exceptional person-centred care within a luxury five-star environment. Residents, known as 'members', and their families praise the extraordinary levels of care and support, facilitated by a passionate and dedicated staff team. The care service is often described as unparalleled, particularly noted for its fine dining and first-class hospitality, aligning well with residents' classy lifestyles.

The service fosters a warm, homely, and luxurious environment, encouraging the maintenance of important relationships through its welcoming nature and exceptional hospitality. Loveday Kensington offers an excellent variety of activities, events, and trips, tailored to residents' likes and preferences, contributing significantly to their health and wellbeing. These activities, ranging from cultural events to art and music therapy, are carefully designed to reduce social isolation and enhance residents' quality of life.

Residents receive excellent care and support to maintain optimal health, with immediate healthcare referrals if necessary. The service has effective safeguarding policies, ensuring the safety and security of all residents. Loveday Kensington adheres to robust infection control measures and has a strong medication management system, ensuring the safety and wellbeing of its residents.

The management team at Loveday Kensington is highly commended for their approachability and commitment to high standards of care. The leadership promotes a culture that values feedback and continuous improvement. Strong community links with local authorities and healthcare professionals enhance the collaborative approach to resident care.

Comment from Senior Consultant at Fulcrum Care:

"Loveday Kensington redefines luxury care with its exceptional standards and person-centered approach. The alignment of their services with Fulcrum Care's ethos of delivering high-quality care in a dignified manner is clear. We are eager to collaborate with other care homes to cultivate similar environments of unparalleled care and luxury."

Loveday Kensington is more than just a care home; it's a luxurious sanctuary where residents are treated with utmost dignity and respect. The home's dedication to providing personalized care in an opulent setting, combined with its excellent leadership and strong community links, makes it an exemplary choice for individuals seeking a premium residential care experience.

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