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Lucerne House, Alphington

Lucerne House in Alphington, Devon is a residential care home providing personal and nursing care to younger and older adults.

The residential home was rated Outstanding for being effective, caring, responsive and well-led following the inspection, 17 & 18 September 2019.

It received a Good score for the safe category.

The service was having a positive impact on the care of people living with multiple sclerosis. Two people were supported by the physiotherapist to take part in a study conducted by the University of Plymouth. The research looked at how the ability to stand benefited people and, identified the best equipment to do this with. The people also enjoyed being part of research that will also add value to others lives.

It was accredited by the provider's dementia care scheme. Lucerne House's Memory Lane section was a dedicated dementia unit where CQC inspectors saw excellent care of people living with dementia taking place. An A-Z Directory of Dementia Care, written with Leeds Beckett University was used to ensure people living with dementia could achieve their full potential.

Dementia care was extended to people in the community living with dementia and their carers. A Memory cafe had been developed to enable people in the community and service to attend.

The service was featured in the publication The Journal of Dementia Care (July-August 2018) highlighting the views of relatives in respect of the services dementia care as an outstanding service.

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