Updated: Nov 19, 2019
Following a recent inspection by the Care Quality Commission, the Manor House Care Home in Whickham has been awarded outstanding.
The care home provides residential care for adults of all ages.
In the categories of caring and well-led it was awarded outstanding, and the safe, effective and responsive elements were given good.
The CQC report highlighted that staff were extremely kind and compassionate. Two people who used the service were supported to get married. Staff supported them throughout their relationship, made changes to their accommodation to suit their needs and held a hen party in the home's function room.
The wedding was celebrated and attended by staff. One person had taken an instant liking to a cuddly toy that was being sold at the home, so two staff members decided to pay for it and gave it to the person. Staff told inspectors the person always carried the toy with them, and inspectors observed the resident asleep, cuddling the toy.
People and family members told the CQC that the service was extremely person-centred and welcoming.
One resident said, "My home has now become this home. I feel very lucky to be here."
Another resident commented, "All the fine words in the world cannot say it better than this. This is the finest care home with the best staff and amazing team of housekeepers, laundry and gardeners.”