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Manor Lodge: A Haven of Exceptional Care and Compassionate Community

Introduction and Service Overview

Manor Lodge, a component of Care UK Community Partnerships Ltd, is a distinguished care home located in Chelmsford, Essex. It offers accommodation, personal care, and nursing for up to 120 individuals, including those living with dementia. The service operates within a purpose-built building comprising seven units spread over two floors. At the time of the inspection, it was nearly at full capacity, caring for 117 residents, and is known for its expansive garden and convenient access to the local community.

CQC Ratings

The Care Quality Commission (CQC) has awarded Manor Lodge an 'Outstanding' overall rating, with particular excellence in caring and leadership, and 'Good' ratings in safety, effectiveness, and responsiveness. This rating exemplifies the home's dedication to high-quality, person-centered care.

Manor Lodge is recognized for its exceptionally caring and well-led services. The staff, lauded for being well-trained, attentive, and compassionate, foster a homely atmosphere, treating residents as family. They are committed to delivering individualized care that enriches residents' lives while upholding their dignity, choices, and beliefs.

The environment and activities at Manor Lodge are thoughtfully designed to cater to the residents' needs. A variety of activities are offered, addressing social needs and fostering a sense of community and well-being among residents. The home's design and adaptations support residents' independence and active engagement.

Safety and welfare are key priorities at Manor Lodge. Effective systems are in place to reduce infection risks and learn from any incidents or accidents. Medication management is handled safely, and robust safeguarding procedures are followed. The recruitment process ensures the employment of skilled and capable staff.

Leadership at the service is inclusive and visionary, committed to providing outstanding care. There is a strong governance framework in place, encouraging continuous improvement through research and innovative ideas. The home also maintains close collaborations with other professionals to effectively meet the health needs of the residents.

Manor Lodge represents the epitome of a care home that merges high-quality care with a supportive community environment and effective leadership. Its emphasis on individualized care, respect for residents' choices and beliefs, and robust community integration mark it as an exceptional choice for those in need of residential and nursing care.

Pam F (Daughter of Resident)

Overall Experience: 5.0 out of 5

"My mother was a resident for a month for respite care. She was made to feel very welcome, as were all her visitors. The staff-to-residents ratio is excellent, and all staff were friendly and helpful. She was encouraged to participate in activities and socialize with everyone. Her room was of high standard, and I would be very happy for her to stay again if she needs respite care in the future."

Comment from Fulcrum Care Senior Consultant

"Manor Lodge's 'Outstanding' rating from the CQC is a testament to their commitment to providing exceptional care within a compassionate community. At Fulcrum Care, we are impressed by their focus on individualized care and strong leadership. We aim to support homes like Manor Lodge in their journey of continuous improvement and high-quality care provision."

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